{"id":664,"date":"2025-09-28T15:47:29","date_gmt":"2025-09-28T15:47:29","guid":{"rendered":"https:\/\/ecchotag.com\/?page_id=664"},"modified":"2025-10-16T11:18:42","modified_gmt":"2025-10-16T11:18:42","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/ecchotag.com\/ja\/refund-return-policy\/","title":{"rendered":"\u8fd4\u91d1\u30fb\u8fd4\u54c1\u30dd\u30ea\u30b7\u30fc"},"content":{"rendered":"

Ecchotag Return & Refund Policy<\/strong><\/h1>\n\n\n\n

Last Updated:<\/strong> October 16, 2025<\/p>\n\n\n\n

This Return & Refund Policy applies to all purchases made through www.ecchotag.com<\/strong> (\u201cWebsite\u201d), including single bottle purchases, curated boxes, and subscriptions.<\/p>\n\n\n\n

We are committed to ensuring your satisfaction and maintaining high standards of product quality and service.<\/p>\n\n\n\n

\n\n\n\n

1. Overview<\/strong><\/h2>\n\n\n\n

All wines sold through Ecchotag are sourced directly from trusted local producers and shipped with care. Because wine is a perishable, artisanal product, our return and refund options are limited to specific circumstances outlined below.<\/p>\n\n\n\n

\n\n\n\n

2. Damaged or Incorrect Goods<\/strong><\/h2>\n\n\n\n

Inspection:<\/strong> Please inspect your order immediately upon delivery.<\/p>\n\n\n\n

Notification:<\/strong> If your order arrives damaged or incorrect, notify us within 2 days of delivery<\/strong> using the contact form available on ecchotag.com\/contact<\/strong>.<\/p>\n\n\n\n

Include your order number and, if possible, photos of the damaged or incorrect items.<\/p>\n\n\n\n

Resolution:<\/strong> After verification, we will offer a replacement or full refund, including applicable shipping costs.<\/p>\n\n\n\n

\n\n\n\n

3. Change of Mind Returns<\/strong><\/h2>\n\n\n\n

Due to the nature of wine and storage conditions, we generally cannot accept returns for change of mind<\/strong> or personal taste preferences.<\/p>\n\n\n\n

However, if you believe the wine is faulty or corked<\/strong>, please contact us and describe the issue. We may request additional details or photos to assess the claim before offering a refund or replacement.<\/p>\n\n\n\n

\n\n\n\n

4. Return Process<\/strong><\/h2>\n\n\n\n

Authorization:<\/strong> Returns must be pre-approved. Once approved, you\u2019ll receive return instructions.<\/p>\n\n\n\n

Packaging:<\/strong> Returned goods must be securely packaged to prevent further damage during transit.<\/p>\n\n\n\n

Shipping Costs:<\/strong><\/p>\n\n\n\n

    \n
  • If the goods were damaged or incorrect, return shipping is covered by us.<\/li>\n\n\n\n
  • For other approved returns, you are responsible for return shipping costs.<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    5. Refunds<\/strong><\/h2>\n\n\n\n

    Processing Time:<\/strong> Refunds are processed within 2\u20133 business days<\/strong> after the returned items are received and verified.<\/p>\n\n\n\n

    Refund Method:<\/strong> All refunds are issued through Stripe<\/strong> to the original payment method<\/strong> used at checkout.<\/p>\n\n\n\n

    Depending on your bank, it may take several days for the refund to appear in your account.<\/p>\n\n\n\n

    \n\n\n\n

    6. Faulty Wines (Corked or Spoiled)<\/strong><\/h2>\n\n\n\n

    If you suspect that a wine is corked<\/strong> or otherwise faulty<\/strong>, please retain the bottle (with cork) and contact us promptly.<\/p>\n\n\n\n

    Once we verify the issue, we will issue a replacement<\/strong> or refund<\/strong> for the affected item.<\/p>\n\n\n\n

    \n\n\n\n

    7. Age Verification<\/strong><\/h2>\n\n\n\n

    Ecchotag complies with Georgian and international laws regarding alcohol sales.<\/p>\n\n\n\n

    We only sell to customers of legal drinking age<\/strong> in their respective countries.<\/p>\n\n\n\n

    Age verification may be required upon delivery or checkout.<\/p>\n\n\n\n

    \n\n\n\n

    8. Non-Delivery or Unclaimed Orders<\/strong><\/h2>\n\n\n\n

    If delivery fails because of an incorrect address, refusal, or uncollected parcel:<\/p>\n\n\n\n

      \n
    • The order may be returned to us by the courier.<\/li>\n\n\n\n
    • We reserve the right to deduct both the original and return shipping costs<\/strong> from any refund issued.<\/li>\n\n\n\n
    • Shipping fees shown at checkout are indicative and not necessarily equal to the full courier charge.<\/li>\n<\/ul>\n\n\n\n
      \n\n\n\n

      9. International Orders<\/strong><\/h2>\n\n\n\n

      International deliveries may be subject to customs checks, duties, or delays.<\/p>\n\n\n\n

      Ecchotag is not responsible for customs fees or delays caused by local regulations once an order leaves Georgia.<\/p>\n\n\n\n

      \n\n\n\n

      10. Contact<\/strong><\/h2>\n\n\n\n

      For refund or return requests, please use the contact form on our website ecchotag.com\/contact<\/strong>.<\/p>\n\n\n\n

      Please include your order number and describe the issue clearly so we can assist you as quickly as possible.<\/p>\n\n\n\n

      \n\n\n\n

      11. Policy Updates<\/strong><\/h2>\n\n\n\n

      Ecchotag reserves the right to update this Return & Refund Policy at any time to reflect changes in laws or operational procedures.<\/p>\n\n\n\n

      All updates will be published on this page with the new effective date.<\/p>\n\n\n\n

      \n\n\n\n

      12. Agreement<\/strong><\/h2>\n\n\n\n

      By placing an order with Ecchotag, you confirm that you have read, understood, and agree to this Return & Refund Policy.<\/p>","protected":false},"excerpt":{"rendered":"

      Ecchotag Return & Refund Policy Last Updated: October 16, 2025 This Return & Refund Policy applies to all purchases made through www.ecchotag.com (\u201cWebsite\u201d), including single bottle purchases, curated boxes, and subscriptions. We are committed to ensuring your satisfaction and maintaining high standards of product quality and service. 1. Overview All wines sold through Ecchotag are sourced directly from trusted local producers and shipped with care. Because wine is a perishable, artisanal product, our return and refund options are limited to specific circumstances outlined below. 2. Damaged or Incorrect Goods Inspection: Please inspect your order immediately upon delivery. Notification: If your order arrives damaged or incorrect, notify us within 2 days of delivery using the contact form available on ecchotag.com\/contact. Include your order number and, if possible, photos of the damaged or incorrect items. Resolution: After verification, we will offer a replacement or full refund, including applicable shipping costs. 3. Change of Mind Returns Due to the nature of wine and storage conditions, we generally cannot accept returns for change of mind or personal taste preferences. However, if you believe the wine is faulty or corked, please contact us and describe the issue. We may request additional details or photos to assess the claim before offering a refund or replacement. 4. Return Process Authorization: Returns must be pre-approved. Once approved, you\u2019ll receive return instructions. Packaging: Returned goods must be securely packaged to prevent further damage during transit. Shipping Costs: 5. Refunds Processing Time: Refunds are processed within 2\u20133 business days after the returned items are received and verified. Refund Method: All refunds are issued through Stripe to the original payment method used at checkout. Depending on your bank, it may take several days for the refund to appear in your account. 6. Faulty Wines (Corked or Spoiled) If you suspect that a wine is corked or otherwise faulty, please retain the bottle (with cork) and contact us promptly. Once we verify the issue, we will issue a replacement or refund for the affected item. 7. Age Verification Ecchotag complies with Georgian and international laws regarding alcohol sales. We only sell to customers of legal drinking age in their respective countries. Age verification may be required upon delivery or checkout. 8. Non-Delivery or Unclaimed Orders If delivery fails because of an incorrect address, refusal, or uncollected parcel: 9. International Orders International deliveries may be subject to customs checks, duties, or delays. Ecchotag is not responsible for customs fees or delays caused by local regulations once an order leaves Georgia. 10. Contact For refund or return requests, please use the contact form on our website ecchotag.com\/contact. Please include your order number and describe the issue clearly so we can assist you as quickly as possible. 11. Policy Updates Ecchotag reserves the right to update this Return & Refund Policy at any time to reflect changes in laws or operational procedures. All updates will be published on this page with the new effective date. 12. Agreement By placing an order with Ecchotag, you confirm that you have read, understood, and agree to this Return & Refund Policy.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"footnotes":""},"class_list":["post-664","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ecchotag.com\/ja\/wp-json\/wp\/v2\/pages\/664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecchotag.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecchotag.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecchotag.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecchotag.com\/ja\/wp-json\/wp\/v2\/comments?post=664"}],"version-history":[{"count":2,"href":"https:\/\/ecchotag.com\/ja\/wp-json\/wp\/v2\/pages\/664\/revisions"}],"predecessor-version":[{"id":2699,"href":"https:\/\/ecchotag.com\/ja\/wp-json\/wp\/v2\/pages\/664\/revisions\/2699"}],"wp:attachment":[{"href":"https:\/\/ecchotag.com\/ja\/wp-json\/wp\/v2\/media?parent=664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}