Shop Name:
Ecchotag

Seller:
Keisho LLC

Head of Operations:
Yui Kawahara
Gocha Tuskia

Address:
4-8-6 Kaijin, Funabashi-shi, Chiba 273-0021, Japan
Apt. 58, 78-88 Ilia Chavchavadze Street, Batumi, Georgia

Phone number:
+81 08 7108 6308 (JP)
+(995) 579 830 014 (GE)

Email:
info@ecchotag.com

Additional fees:
VAT, shipping cost, and bank transfer fee.

Accepted payment methods:
Credit cards or via local bank transfer

Payment period:
Credit card payments are processed immediately,
while local bank transfers must be sent within 3 days of the date of order.

Delivery times:
Orders will be processed within 2 days.
Products will be shipped within 4 days after payment confirmation.
We will inform if there might be any delays.

Exchanges & Returns Policy:
<Items before shipping>
You can cancel your order by pressing the cancel button on the website.
Orders can be canceled before shipping by contacting our customer support. Once the order has shipped we do not accept cancellations, returns, or refunds. Due to the nature of wine and alcohol products, we cannot accept returns for change of mind or preference after shipment.

<Returns and Exchanges for Defective or Damaged Items>
Please inspect the package at the time of delivery. If the item is damaged or broken, inform the delivery staff immediately and contact our customer support on the same day with photo proof. Returns or exchanges are only accepted when the damage is confirmed at delivery. In such cases, we will provide a replacement at our cost.

Price:
Displayed on each product page (tax included). Any shipping or additional fees are shown at checkout before order confirmation.